Campbell Canoes Ltd ("we", "us", "our") operates the website www.campbellcanoes.co.uk. This policy explains what personal information we collect when you visit the site or place an order, and how we use, store and protect it.

Information We Collect

When you browse our site, get in touch, or place an order, we may collect:

• Your name and contact details: email address, phone number, and delivery address
• Order details: the products you've purchased and your order history
• Payment information, collected and processed securely by our payment provider, Stripe, we do not see or store your full card details
• Information you give us through our contact form or canoe finder quiz, such as how you plan to use a canoe

How We Use Your Information

We use your information to:

• Process and fulfil your order, and keep you updated on it
• Respond to enquiries and provide customer support
• Keep internal records for accounting and warranty purposes
• Improve our products, services and website
• Send you updates about new products or offers, but only if you've asked to hear from us, you can opt out at any time

Who We Share Information With

We don't sell or trade your personal information. We share it only with the trusted service providers who help us run the business, and only as far as they need it to do their job:

• Stripe: processes payments for orders made through our online checkout
• Netlify: hosts this website and handles submissions from our contact form and canoe finder quiz
• Google Analytics: helps us understand how visitors use the site, only if you've agreed to analytics cookies
• YouTube: hosts our workshop film. Nothing is loaded from YouTube until you press play; once you do, YouTube may set its own cookies
• Our call tracking provider: may record calls made to phone numbers shown on our website, for quality, training and marketing purposes

We may also disclose information where we're required to by law, or to protect our rights, property or safety, or that of others.

Cookies

We use essential cookies to run the site, and, only if you agree, cookies from Google Analytics, to understand how visitors use the site. If you press play on our workshop film, YouTube (which hosts it) may also set cookies. We never use this data to contact you or pass it to a third party. When you first visit, a banner lets you accept or decline this; you can change your choice at any time using the "Cookie Preferences" link in the footer of any page.

Call Tracking

To understand which of our marketing is bringing in phone enquiries, we may use call tracking. This can mean showing you a different phone number depending on how you found our site, and calls to that number may be recorded for quality, training and marketing-effectiveness purposes.

Security

We take reasonable technical and organisational steps to keep the personal information we hold secure, and we work with providers (Stripe, Netlify) who maintain their own strong security standards.

Your Rights

Under UK data protection law, you can ask us what personal information we hold about you, ask us to correct anything that's wrong, or ask us to delete or restrict how we use it. To do any of this, just get in touch using the details below.

Changes to This Policy

We may update this policy from time to time, for example, if we start using a new supplier or service. Please check back occasionally for the latest version.

Contact Us

If you have any questions about this policy or how we handle your information, email us at hello@campbellcanoes.co.uk.

By using this website or placing an order with us, you're agreeing to the terms of this Privacy Policy.